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Hours of operation
Monday – Friday
9am – 5pm

Hertfordshire Parent/Carer Support


We look forward to more training sessions hopefully in the future and being able to tap into your expertise.” Parent

Children and Young People Mental Health –  Early Help Parent Support Service

for Parents/Carers in Hertfordshire

What we offer:

  • Free webinars and events
  • Parent Support line: 07932 651319
  • Private moderated Facebook support group: Nessie Parent/Carer Support Group
  • 1-1 targeted brief support sessions
  • Peer support groups
  • ‘Chat and Connect’ sessions where you can discuss anything and everything

For more information, please complete THIS FORM

Nessie is funded by Hertfordshire County Council to support parents/carers of children and young people with emotional and mental health issues.  The aim of this provision is to help parents/carers in developing a positive and more confident approach to supporting their young person, whilst offering a chance to gain peer support, useful strategies and practical tools. 

Topics covered may include, but are not limited to:

  • Anxiety and Building Resilience
  • Self-harming Behaviours
  • School Avoidance
  • Bereavement and Loss including Divorce and Separation
  • Disordered Eating
  • Supporting a Child or Young Person who is Gender Questioning
  • Managing Meltdowns

To book one-to-one support please complete this FORM and a member of the team will be in contact to arrange a chat. Please note: there is an expectation that you will have attended relevant workshops before booking a 1-1 support session. 

Upcoming Events:

Online Peer Support Group for Parent/Carer – Children avoiding School (8 weeks)

Seeing your child overwhelmed and unable to attend school can be distressing for any parent/carer. In this closed, confidential group, parents/carers will have the opportunity to discuss their current situation and find support from others going through the same thing. Guidance is available from qualified therapists that will help you communicate better with your child and what they are feeling, as well as providing some useful coping strategies.

Parent/Carer Webinar – Anxiety

The aim of this early intervention workshop is to share helpful tools and strategies to support your child to develop confidence and resilience in order to manage their anxiety.

Parent/Carer Webinar – When Children and Young People Struggle to Attend School

This webinar will provide information for families about managing, signposting and supporting with appropriate interventions. It will also offer parents and carers a chance to ask open questions in a warm and supportive environment.

Parent/Carer Webinar – LGBTQ+/Gender Questioning

The session will provide an opportunity to develop an understanding of the spectrum of gender identity support for trans, gender questioning and non-binary children and young people.

Parent/Carer Webinar – Bullying

The aim of this early intervention webinar is to share helpful tools and strategies to support your child to develop confidence and resilience in order to manage dealing with bullying.

Schools and Community Settings In Hertfordshire

Hertfordshire County Council have commissioned Nessie to deliver FREE workshops and support for parents/carers currently supporting young people who are experiencing emotional and mental health issues.

This is a new collaboration between Nessie and Hertfordshire County Council and we are excited to offer guidance to parents who might be struggling to understand mental health needs and offer advice on how to support them at home. Nessie’s staff are all qualified therapists and teachers who have been delivering this support in surrounding counties for a number of years and have extensive experience in supporting parents in this area.

We can offer parent forums face-to-face within the school or community setting or online. These informal workshops usually run for 1.30 hours with time for questions and discussions at the end. There are also additional opportunities for more targeted 1-1 sessions with individual parents/carers, should it be needed.

For more information or to book a workshop, please email: info@nessieined.com

Hertfordshire support services:

  • Childline – if you’re under 19, you can call 0800 1111 to talk to the helpline between 7.30am and 3.30am every day. The number will not appear on your phone bill.
  • SandboxNHS-funded service to support children and young people in South Staffordshire and Hertfordshire with their mental health and well-being. 
  • Papyrus – Tel: 0800 0684141 Text: 0778 6209697 Email: pat@papyrus-uk.org, 10am-10pm weekdays, 2pm-10pm weekends and bank holidays.
  • Samaritans – Call 116 123 to talk or email: jo@samaritans.org for a reply within 24 hours.
  • Just Talkmulti-agency campaign, steered by young people.
  • Hertfordshire Local OfferThe Local Offer lets parents and young people know what special educational needs and disabilities services are available in Hertfordshire, and who can access them.
  • Herts Mind Network – Their aim is to make sure that no-one has to face a mental health problem alone.
  • First Step ED skills – offers free online workshops for Hertfordshire parents, carers & older siblings, who are supporting a young person with their body image, disordered eating and/or eating disorders.
  • Healthy Young Minds in Hertsthe Hertfordshire website for commissioned services
  • With Youthprovides online support to children and young people experiencing mental ill health and/or emotional distress. Available for any Hertfordshire resident aged 5-18, as well as parents, carers and professionals.
  • Angels Support Group – For Parents/carers with children with ADHD and/or on the Autistic spectrum
  • ADD-Vance – A Hertfordshire-based charity that supports families affected by ADHD, Autism or a related condition and the professionals who support them.
  • Space –  supports families of children and young people who are autistic, or have ADHD or other neurodiverse conditions.

If you need help with a mental health crisis


Race & Equality

Nessie welcomes diversity. We value difference and are proud to support those from a range of social and ethnic backgrounds, of different genders, sexual orientations, ages, religions and disabilities. We acknowledge experiences of racialised individuals and are neurodiverse affirmative.

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