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Emergency Help




NESSie is not a Crisis Service

If you’re a  parent of a child or a young person in a mental health crisis: 

The NHS and our local hospitals are really busy at the moment, so if you’re experiencing a mental health crisis, the quickest way to get help at any time of the day or night is to call the NHS 111 and select option 2 for mental health services. 
In the case of serious illness or injury, dial 999 for emergency services. Once admitted, the local CAMHS crisis service will be contacted and come out and make an assessment and take things from there.

Other services that might be useful are:

  • Childline – if you’re under 19, you can call 0800 1111 to talk to the helpline between 7.30am and 3.30am every day. The number will not appear on your phone bill.
  • Healthy Young Minds in Herts – information on wellbeing and emotional support available in Hertfordshire.
  • Kooth – online  mental wellbeing support and community from 12pm-10pm Monday to Friday and 6pm-10pm on Saturday and Sunday.
  • HOPELINEUK (Papyrus) – Tel: 0800 0684141 Text: 07786209697 Email: pat@papyrus-uk.org, 10am-10pm weekdays, 2pm-10pm weekends and bank holidays.
  • Just Talk – Just Talk is a multi-agency campaign in Hertfordshire, steered by young people and a useful website with resources and signposting.
  • Samaritans – Call 116 123 to talk or email: jo@samaritans.org for a reply within 24 hours.
  • NHS Foundation Trust – NHS mental health helplines and live webchat.
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